Sysmex South Africa (SSA) seeks to employ a Customer Services Specialist whose main role is to coordinate and facilitate domestic and international supply chain and customer service activities in a transparent, timely, and cost-effective manner, ensuring excellent service delivery and compliance with company policies and procedures.

We are seeking a self-managing, customer-focused, and proactive individual with strong communication, coordination, and problem-solving skills. An individual who can build effective stakeholder relationships, manage multiple priorities, and contribute to operational excellence. Interested?

• Project management – coordination of instrument installations
• Product / material creation on S/4, extension of materials to various plants
• Master data and governance
• Instrument contracts creation, maintenance and billing
• Operational key account management (Haematology – Go direct)
• Administration of the sales order/revenue stream component of the supply chain for SSA, from receipt of customer purchase orders to final complete order receipt by customer
• Close collaboration with Demand Planner & Inbound Logistics specialist on inventory availability, incoming PO’s and specific customer requirements (standing orders, batch hold etc.)
• Creation of PI, procuring of the product and sourcing the acceptable shelf life, request for approval of shelf life from the customer
• Preparation of picking, packing, dispatching and tracking of delivery of sales orders.
• Preparation, administration and communication of backorders to customers, as required
• Liaising with, monitoring & supporting the 3PL in all customer orders and inventory availability
• Escalate any noted SSA SCM issues to line manager
• Cross functional collaboration with all internal and externals stakeholders (Marketing, Sales, Finance and customers
• Liaising with all relevant parties when delivery delays or issues occur and are being investigated.
• Ensure compliance with all relevant SOP’s and QMS related processes
• Support and assist fellow staff and management where required
• Conduct duties in adherence to the company’s Leadership and Collaboration principles

Candidate Requirements

• Matric
• Bachelor's degree in business, logistics, transport management or other relevant field
• Tertiary Supply Chain Management Qualification (advantageous)