Main Tasks/Responsibilities

•    Provide specialist support to existing and prospective users of Sysmex products, including the development and delivery of tailored application and theoretical training, troubleshooting guidance, result interpretation, and advanced applications support.
•    Stay updated on product specifications, modifications, upgrades, and new product releases, ensuring knowledge is accurate and effectively communicated to customers.
•    Support laboratories in method validation, verification, and quality control processes in line with international standards.
•    Address product-related complaints and application issues promptly, ensuring effective issue resolution.
•    Collect feedback from customers during visits or training sessions and share relevant insights with local and corporate teams to identify gaps, opportunities, and improve product use and support.
•    Coordinate directly with customers and internal teams to ensure effective product implementation and maximise customer satisfaction.
•    Assist in planning and execution of scientific or clinical studies with customers, as required.
•    Prepare regular activity and visit reports, including follow-up action plans with clear outcomes.
•    Maintain accurate documentation of customer activities, issues, and resolutions through Sysmex internal CRM.
•    Build strong relationships with laboratory stakeholders, including KOLs, to support long-term partnerships.
•    Act as a key technical partner to the sales team during pre-sales and post-sales activities.
•    Deliver product demonstrations, support evaluations, and present to customers, highlighting clinical and operational value.
•    Contribute to tender preparation by providing technical input, analyser positioning, and workflow recommendations.
•    Identify upselling and cross-selling opportunities based on customer needs.

Side Tasks

• Back up the sales team in pending tasks during peaks
• Support new product launches and upgrades in Bahrain, including installation-phase training.
• Help with scientific and clinical studies and evaluations at key sites, and with abstracts or posters when needed.
• Run local scientific workshops and user meetings, and help prepare customers for regional events like expert meetings and congresses.
• Support labs preparing for accreditation
• Back up application colleagues in other GCC markets during peaks, launches or leave.

Education & Experience

• Bachelor's degree in Medical Laboratory Science, Biomedical Science or a related field.
• At least 5 years of hands-on experience in a clinical laboratory, with exposure to haematology and haemostasis.
• Practical experience with automated analysers: running them, doing QC, basic troubleshooting.
• Knows method validation and verification, and internal QC and EQA.

Soft Skills

•    Proven troubleshooting and, problem-solving skills with a proactive and solution-oriented approach, and interpersonal skills.
•    Effective communication skills in English, both verbal and written; knowledge of Arabic is a plus.
•    Strong organisational skills with the ability to manage multiple tasks, reports, and follow-ups.
•    Willingness to travel and provide support outside standard working hours when required.
•    Basic commercial awareness and ability to support sales activities
•    Strong interpersonal and communication skills, with the ability to engage effectively with laboratory staff and stakeholders. 
•    Good presentation and training skills.

Languages

Fluent spoken and written English is a must. Arabic is a plus.